MarketSync

MarketSync — Data Deletion

This page explains how to delete the data MarketSync holds about your connected Facebook, Instagram, Pinterest, TikTok and YouTube accounts. For how that data is used, see our Privacy Policy.

1. What we hold

• The access token (and refresh token, where the platform issues one) for each account you connected, stored encrypted.
• The connected account's display name and ID.
• A record of the posts MarketSync published for you (the post ID and link).
• For a video you are posting: the video file, only while it is being sent — it is deleted as soon as every selected platform has finished — and a short record of the post (title, description, tags, result and link) that is deleted automatically after 7 days.

We do not store your Facebook, Instagram, Pinterest, TikTok or Google password, and we do not copy your personal profile, friends list or messages.

2. Delete it yourself — disconnect the account

1. Log in to MarketSync and open Integrations (or Settings) → Social Media.
2. Choose your company and store.
3. Click Disconnect next to the Facebook, Instagram, Pinterest, TikTok or YouTube account.

Disconnecting immediately deletes the stored access token, refresh token, account name and account ID from MarketSync's database.

3. Remove MarketSync's access on the platform

• Facebook: Settings & privacy → Settings → Business integrations → MarketSync → Remove.
• Instagram: Settings → Website permissions (Apps and websites) → MarketSync → Remove.
• Pinterest: Settings → the connected apps / permissions page → MarketSync → Remove.
• TikTok: Settings and privacy → Security and permissions → Apps and services → MarketSync → Remove.
• YouTube / Google: the Google security settings page → MarketSync → Remove access.

Removing access there stops MarketSync from posting to your account. It does not by itself erase what MarketSync already stored — use step 2 or step 4 for that.

4. Ask us to delete everything

Email info@dbeat.co.uk from the address on your MarketSync account, with the subject "Data deletion request". Tell us which account(s) to delete. We will delete your connection records and the record of posts published for you, and confirm by reply within 30 days.

5. Shopify stores

If you connected a Shopify store, uninstalling the MarketSync app from Shopify deletes the store's synced product data and its stored access token, as described in our Privacy Policy.

6. Contact

Questions or data requests: info@dbeat.co.uk